Laradesk is a system for managing a technical assistance service. Where customers can submit tickets and agents can respond to customers.
With a very clean and simple interface where your customers will be able to manage their tickets in just a few clicks and receive a notification to their email every time they reply to their tickets.
- Clean the agent mailbox
- Simple response workflow
- Fast customer response
- Organization in Departments
- canned answers
- Create and manage tickets
- Attach files to tickets
- Receive email notifications on every ticket response
- Arrange tickets according to the situation
- Organize tickets by tag
- Organize tickets by department
- Assign specific users to each department
- Assign a priority to each ticket
- Manage stored responses and attach them to ticket responses
- Manage users and user roles
- Set the configuration from the visual interface
- Translate strings from the visual interface
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